TDEC Earns ISO 9001:2008 Certification for Quality Management

Last Updated on Nov 13, 2014 at 9:19am | Technology

TDEC, a leading provider of Business Process Outsourcing (BPO) services to government and commercial entities, was recently awarded the ISO’s highest quality management systems certification, ISO 9001:2008, after a thorough assessment by BSI, an independent third party registrar accredited by ANAB.
The ISO 9001:2008 quality management standard was developed and published by the International Organization for Standardization (ISO). Important components of a more rigorous 9001 standard set include customer satisfaction and establishing processes for continuous improvement.

“We are pleased and proud to have received this ISO certification. It is a testament to the practices we have put into place and our people who consistently perform them day in and day out,” says John DuFour, Executive Vice President of TDEC. “This was no small feat. The certification process took over 18 months and 3,700 internal hours. I would like to thank all TDEC employees for their hard work in getting this certificate. This certification is a tribute to you.”

Founded in 1958, TDEC is the leading provider of business process outsourcing services to government and commercial clients worldwide. From administrative support to call centers, data entry to document management and lockbox services, TDEC’s business process outsourcing services turns its public sector clients’ data into information ready to carry out their governmental responsibilities.